Frequently asked questions & answers

We are happy to help you...

Here you will find an overview of frequently asked questions and answers per topic. Do you have a question about the coronavirus? Then look here.

General questions

  • I have sent an email. When will I receive an answer?

  • How do I report a change?

  • I have passed on a change. How do I know if it has been processed?

  • I want to terminate my insurance and have already passed this on. Has this been processed in the meantime?

  • I am experiencing problems on the website. What can I do?

  • I do not want to receive mail, how can I make this known?

Disability insurance (AOV)

  • What is disability insurance?

  • Can I report the contribution for a tax advantage via the annual statement?

  • With which types of cover(s) am I best insured?

  • I have already taken out disability insurance (AOV) with a special provision. Now my employer is running a promotion with the temporary advantage of ‘no health questions’. Does this also apply to me?

  • Is this insurance necessary when we have the WIA the Netherlands?

  • Do I have to pay one-off distribution costs of € 40?

  • I am interested in the AOV through my employer, but I am not sure whether I already have this insurance.

  • Who can or cannot take out the AOV?

  • Until what age can I apply for the AOV?

  • How much does the Loyalis AOV cost?

  • How do I pay the contribution and is it tax-deductible?

  • Why do I have to enter my account number when applying for the insurance, while my employer deducts the contribution from my salary?

  • When does my insurance become non-contributory?

  • I am now partially unfit for work. Can I still get insurance?

  • What is my insured annual income with the Loyalis AOV?

  • What do I need to do if I fall ill after the insurance has started?

  • Can I co-insure my partner?

  • How can I calculate my contribution based on my own salary?

Sickness, absence & incapacity for work

  • Do I have to report sick to Loyalis and how do I do this?

Income and benefits

  • When am I eligible for a benefit under the AOV?

  • What documents do I need to submit when applying for a benefit?

  • What are the 2021 tax rates?

  • Will I receive an annual statement of my AOV benefit?